Return Policy

Last Updated: January 1, 2024

Our Commitment

Thrixxenaikhor stands behind the quality of our fishing accessories. If you're not satisfied, we offer a straightforward return process.

30-Day Return Period

Return unused fishing accessories within 30 days of delivery. Items must be in original condition with all packaging intact.

Eligible for Return

  • Unused products in original packaging
  • Items with intact seals and tags
  • Defective or damaged products
  • Incorrect items received

Non-Returnable Items

  • Used or worn fishing accessories
  • Items with damaged packaging
  • Custom or personalized products
  • Final sale items

How to Return

1

Contact us at admin@thrixxenaikhor.world

2

Provide order number and return reason

3

Receive return authorization

4

Ship items in original packaging

Refund Process

Once we receive your return:

  • Inspection within 3 business days
  • Email confirmation of approval
  • Refund to original payment method
  • 5-10 business days for processing

Return Shipping

Shipping costs vary by reason:

  • Change of mind: Customer pays shipping
  • Defective items: Thrixxenaikhor covers shipping
  • Our error: Prepaid label provided

Warranty Claims

All fishing accessories include a 12-month warranty against manufacturing defects. Contact us for warranty service.

Questions About Returns

Email: admin@thrixxenaikhor.world

Phone: +64 9 363 6278

Address: 90 Federal Street, Auckland Central, Auckland 1010, New Zealand

Hours: Monday-Friday, 9:00 AM - 6:00 PM NZST